Strongsville Family Practice

Southwest General Medical Group, Inc. – Strongsville Family Practice focuses on providing excellent quality medical care for family members of all ages, from newborns through seniors. Our board-certified physicians offer compassionate, comprehensive care, including preventive medical care as well as acute and chronic care services. In addition to diagnosing and treating illness, they provide routine checkups, health-risk assessments, immunizations and screening tests. Our family practice physicians provide personal care and attention to each patient and work together with patients to help them maintain a healthy lifestyle and ensure their optimal health and wellbeing.

Phone Calls

Phone calls are accepted Monday, Tuesday, Thursday and Friday from 9 a.m. to 4 p.m, and Wednesday from 9 a.m. to 6:30 p.m.  The office phone number is 440-816-4965. If you need to speak with a physician after hours, please leave a message with the answering service to contact the physician on call. The doctor will return your call. If you have an emergency, call 911!

Appointment Scheduling

To schedule an appointment, call the office at 440-816-4965. Some same-day appointments may be available. If you need to cancel or re-schedule an appointment, please call the office so that we can use the time to accommodate other patients. You should bring your insurance card and a photo ID with you to all appointments.

Patient Privacy/Confidentiality

All Southwest General Medical Group, Inc. practices are HIPAA compliant. All patients are asked to read our Privacy Policy.

Prescriptions and Refills

Requests for prescription renewal should be faxed to our office. Requests are handled the same day they are received.

The following information is needed for prescription refill requests:

• Name of medication
• Strength of medication
• How often medication is to be taken
• Quantity needed (30 day or 90 day)
• Date on which the prescription was last filled
• Pharmacy phone number
• Pharmacy fax number (if you are requesting that the Rx be faxed into pharmacy)
• Phone number where the patient can be reached, in case we need to contact the patient that day

Test Results

Once your physician has received and reviewed your test results, we will contact you by phone with the results and with any further directions/suggestions from your physician. Our goal is to get test results to you within seven to 10 days. If you have questions about your test results, please contact our office.

Hospital Care and Outpatient Services

Southwest General Medical Group, Inc. physicians are affiliated with Southwest General and offer hospital care and outpatient services at the hospital’s Main Campus or at its conveniently located facilities in Brunswick, Middleburg Heights and Strongsville.

Insurance

Southwest General Medical Group, Inc. physicians are approved providers for many insurance plans. However, it is your responsibility as a patient to contact your insurance company by calling the member services phone number to verify that the physician you are scheduling with is an approved provider on your insurance plan. Please bring your current insurance card with you to your appointment along with a photo ID as insurance and identity will be checked at each visit.

Referrals/Pre-certifications

If our office has suggested that you see a specialist, your insurance company may require a referral. It is your responsibility as a patient to determine if your insurance requires a referral, to verify that the specialist is on your plan, and to obtain a referral from our office before visiting the specialist.

Billing/Payment Information

Co pays and any outstanding balances are expected at the time of your visit, when checking in for your appointment. Please bring your insurance card and a photo ID with you to each visit for verification. Please notify us of home address, phone number and/or insurance changes. This will allow for proper contact and billing.

Forms and Policies

View our Privacy Policy as well as other office Forms and Policies.