General Surgery

Southwest General Medical Group, Inc. – General Surgery offers state-of-the-art medical and surgical care to help in the diagnosis and treatment of patients. Our board-certified surgeons offer general surgical services and have special interest in minimally invasive laparoscopic procedures and bariatric surgery. We are committed to providing excellent quality care and personal attention to each individual patient to facilitate recovery and help patients return to their daily activities as soon as possible.

Phone Calls

Phone calls are accepted Monday through Friday, 9 a.m. – 5 p.m. The office phone number is 440-816-2820. If you need to speak with a physician after hours, please leave a message with the answering service to have the physician paged. The doctor will return your call as soon as possible. If you have an emergency, please go to the closest emergency room or call 911!

Appointment Scheduling

Appointments are available Monday through Friday from 9 a.m. - 4 p.m. To schedule an appointment, call the office at 440-816-2820. Same-day appointments are available. We require 24-hour notice if you need to cancel or reschedule an appointment so that we can use the time to accommodate other patients. You should bring your insurance card and a photo ID to all appointments.

Please Note: If you are scheduled for surgery, someone from the hospital will call the day before surgery to let you know what time to arrive at the hospital and where to go when you arrive.

Patient Privacy/Confidentiality

All Southwest General Medical Group, Inc. practices are HIPAA compliant. All patients are asked to read our Privacy Policy.

Prescriptions and Refills

If you need to renew a prescription, you or your pharmacist may call our office. We request 24 hours notice for prescription refills so that we can be sure to accommodate the needs of our patients. If necessary, same-day renewals are available.

The following information will be needed for the prescription request/refill:

• Name of medication
• Strength of medication
• How often medication is to be taken
• Quantity needed (30 day or 90 day)
• Date on which the prescription was last filled
• Pharmacy phone number
• Pharmacy fax number (if you are requesting that the Rx be faxed into pharmacy)
• Phone number where the patient can be reached, in case we need to contact the patient that day

Test Results

Test results will be shared with you by phone, usually within two weeks. If you have questions about your test results, please calling our office.

Hospital Care and Outpatient Services

Southwest General Medical Group, Inc. physicians are affiliated with Southwest General and offer hospital care and outpatient services at the hospital’s Main Campus or at its conveniently located facilities in Brunswick, Middleburg Heights and Strongsville.

Insurance

Southwest General Medical Group, Inc. physicians are approved providers for many insurance plans. However, it is your responsibility as a patient to contact your insurance company by calling the member services phone number to verify that the physician you are scheduling with is an approved provider on your insurance plan. Please bring your current insurance card with you to your appointment along with a photo ID, such as your driver’s license.

Referrals/Pre-certifications

If you need to see a specialist, your insurance company may require a referral. It is your responsibility as a patient to determine if your insurance requires a referral, to verify that the specialist is on your plan, and to obtain a referral from your primary care physician. We will send a follow-up letter to your referring physician.

Billing/Payment Information

Co-pays are due at the time of your visit, when checking in for your appointment.

Please bring your insurance card with you to each visit for verification. Please notify us of home address, phone number and/or insurance changes. This will allow for proper contact and billing.

Forms and Policies

View our Privacy Policy as well as other office Forms and Policies.